At Melissa Janes, your satisfaction means everything to us. If something isn’t quite right with your order, we’re here to help.
Physical Products (Shop Orders)
Returns
We accept returns on unopened, unused items in their original packaging within 14 days of delivery. To be eligible for a return, items must be in the same condition as when they were received. Our returns address is 5 Bolton Street, Bury, Manchester, BL9 0EY.
For hygiene reasons, we are unable to accept returns on products that have been opened or used, unless they are faulty or damaged.
How to Request a Return
To start a return, please contact us within 14 days of receiving your order:
📧 info@melissajanes.co.uk 📞 0161 761 5025
Please include your order number, the item(s) you’d like to return, and the reason for your return. We’ll respond within 2 working days with next steps.
Return Postage
Unless your item is faulty or incorrect, return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds
Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 working days. Please note that your original shipping cost is non-refundable unless the item was faulty or sent in error.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or isn’t what you ordered, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- A photo where possible
We’ll arrange a replacement or full refund at no extra cost to you, including return postage if required.
Education & Training Courses
Cancellations by You
We understand that plans can change. Our cancellation terms for courses are as follows:
- More than 14 days before the course date — full refund or free transfer to another date
- 7–14 days before the course date — 50% refund or transfer to another date (subject to availability)
- Less than 7 days before the course date — no refund, but we will do our best to offer a transfer where possible
All cancellation requests must be submitted in writing to info@melissajanes.co.uk.
Cancellations by Melissa Janes
In the unlikely event that we need to cancel or reschedule a course, you will be offered a full refund or a free transfer to an alternative date.
Online Courses
Due to the digital nature of online training materials, refunds cannot be issued once course content has been accessed. If you have a technical issue preventing access, please contact us and we’ll resolve it as quickly as possible.
Wellness Packages & Treatments
Deposits paid to secure a treatment or wellness package are non-refundable if you cancel within 48 hours of your appointment. If you need to reschedule, please give us as much notice as possible and we’ll always do our best to accommodate you.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If you’re unsure of your rights, you can find more information at www.citizensadvice.org.uk.
Â
If you have any questions about a return or refund, our team is always happy to help.
Melissa Janes 5 Bolton Street, Bury, BL9 0EY 📧 info@melissajanes.co.uk 📞 0161 761 5025